Make a complaint

Have more questions? Submit a request

We’re sorry that things haven’t worked out as expected. Let’s look into it. 

At Prezzee, we’re all about spreading joy. If we’ve missed the mark, we want to know about it and more importantly, we want to know what we can do to make it better. 

Tell us what happened

Fill out a quick form 

Fill in the details and send it through to us.


Send us an email

Send your complaint to

Make sure to include your Ticket Number and/or Order number (if available).


We’ll look into your complaint and aim to get back to you within 2 business days.

We want you to know that our customers are at the heart of everything we do at Prezzee and we’re sorry if you feel that we’ve let you down. We hope you’ll give us the opportunity to make it right. 

For more information view our Complaints Policy.


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