If you experience an app related issue such as freezing, crashing or slow response, restarting the Prezzee app and/or your smart phone may resolve the issue.
Don’t worry, your eGift Cards are safe from an app or phone restart.
For iPhone users:
To restart the Prezzee app, follow the below steps.
- On the Home Screen, double press the Home button.
- Find the Prezzee app and flick forward away from the Home button.
- Press the Home button to return to the Home Screen.
- Locate and launch the Prezzee app.
To restart your iPhone, follow the below steps:
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
For more support information on Apple iPhone, please visit https://support.apple.com/iphone
For Android users:
To restart the Prezzee app, follow the below steps:
- Locate the task switcher button (it usually looks like a square icon: ▢).
- Find the Prezzee app and swipe left or right.
- Tap "O" or swipe upwards to return to the Home Screen.
- Locate and launch the Prezzee app.
To restart your Android Phone, follow the below steps:
- Press and hold the Sleep/Wake button until "Power off" appears.
- Tap Power Off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Android logo.
Still having trouble? Contact Customer Care here for further assistance.